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admin password reset not working

admin password reset not working

hi

today i tried to reset on of my admin passwords that i created for on of my clients' staff and i noticed that password was incorrect and i tried to reset it, but when i clicked on 'retrieve password' button then nothing happend.

 

following error came in console of the browser:

Timestamp: 08/04/15 11:28:03 AM
Error: TypeError: loginForm is undefined
Source File: http://www.discountgod.com/index.php/admin/index/forgotpassword/?SID=84c84017f14a20783b456cfa8095ad8...
Line: 1

 

 

2 REPLIES

Re: admin password reset not working

Try this way and you will be able to change the password:
http://www.atwix.com/magento/reset-admin-password-mysql/

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Re: admin password reset not working

thanks for the help

but i think u didn't read my problem properly.

 

i need a proper and permanent solution.