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1.9.3 Admin screen - system/configuration link not working

1.9.3 Admin screen - system/configuration link not working

Hi everyone, really hoping someone can help/suggest some solutions!

 

My Magento install has been stable for a good few months, with no recent admin changes/mods etc.

 

Went into admin this morning, and attempted to click on system/config link in and although the link appears:

 

https://www.____.com/index.php/adminurl/system_config/index/key/579a4b198bd9556c5d6313eb21671046/

 

problem is the page never loads! I just get loading webpage icon in the browser...

 

If I stop the page loading in the browser (by clicking x), then non of the other admin links (including log out) work....

 

If however, I just go into admin, I can access all other admin links normally as long as I don't try and click on system/config...

 

It has been working fine up until this morning, so I was thinking it was a cookie/cache issue?

 

I have tested in IE11/Edge/Safari

I have gone into ftp, renamed var/cache and var/session so clean ones are created

I have deleted cookies via the webbrowser

 

Unfortunately that has not resolved.

 

Any assistance/ideas greatly appreciated!

 

Many thanks.

1 REPLY

Re: 1.9.3 Admin screen - system/configuration link not working

Hi @KRRW,

 

You should check your browsers console log (to be sure which calls are being made) and also the Magento logs and the webserver error log.

It seems there is a call that never ends (maybe some 3rd-party module is "calling home").

 

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