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500 Internal server error in Payment Methods tab

500 Internal server error in Payment Methods tab

Hello,

 

I am new to Magento and have just done a fresh install of version 1.9.2.1.  My active website is currently an osCommerce build.  I have installed Magento in a sub-directory of my main website just so i can get my feet wet with it.  Everything seems to be working like it should except for the Payment Methods section of the Configuration tab. When I click on Payment Methods I get a 500 Internal Server Error.  I understand that this could be a permissions issue somewhere but I'm not really familiar with the file structure of Magento yet so any help would be greatly appreciated.

 

Thanks,

John

19 REPLIES

Re: 500 Internal server error in Payment Methods tab

Hi,

Could you check your apache error logs and see if there are any errors in there?

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Re: 500 Internal server error in Payment Methods tab

Ok so I turned on logging in magento in the Developer Section of Configuration.  When i did this it created a file called xpayments.log.  When I opened this log file it says this:

 

2015-08-15T19:34:49+00:00 DEBUG (7): XPayments connector error: Module is not configured
2015-08-15T19:35:22+00:00 DEBUG (7): XPayments connector error: Module is not configured

 

How do I configure this module?

 

Thanks,

John

Re: 500 Internal server error in Payment Methods tab

Hi,

You'd need to look at the documentation for that plugin to see.

 

If they don't have any; I'd be looking somewhere in Admin > system > configuration > payment methods

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Re: 500 Internal server error in Payment Methods tab

I'm starting to wonder if I did something wrong when I installed.  I don't have an Admin folder that comes up in my ftp client. The folders I have are:

 

app

dev

downloader

errors

includes

js

lib

media

shell

skin

var

 

And then there are a few files after that. Did I miss something somewhere?

Re: 500 Internal server error in Payment Methods tab

Hi,

Having no admin folder is absolutely normal. the /admin/ url is actually routed through the index.php in the document root of your website  - so there is definitely no need to worry about that.

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Re: 500 Internal server error in Payment Methods tab

Ok that's what I thought but I got confused when you said go to Admin > system > configuration > payment methods.  When I try to get to Admin > system > configuration > payment methods through the admin panel of the website that's where I get the 500 error. I can't see the payment methods at all.

Re: 500 Internal server error in Payment Methods tab

Hi,

Can you check in your apache error logs? The location of these varies from host to host but the actual file is usually called 'error_log'.

 

If you can't find this - your host should be able to point you to it.

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Re: 500 Internal server error in Payment Methods tab

Yes I just checked that on my DotEasy cPanel.  This is what I get:

 

[Wed Sep 02 12:51:46.781183 2015] [access_compat:error] [pid 874071] [client 108.60.22.169:56282] AH01797: client denied by server configuration: /home/nemco10051/public_html/magento/app/etc/local.xml
[Wed Sep 02 12:51:38.230554 2015] [access_compat:error] [pid 896458] [client 108.60.22.169:56258] AH01797: client denied by server configuration: /home/nemco10051/public_html/magento/app/etc/local.xml
[Wed Sep 02 12:30:56.549005 2015] [access_compat:error] [pid 896430] [client 108.60.22.169:54291] AH01797: client denied by server configuration: /home/nemco10051/public_html/magento/app/etc/local.xml
[Wed Sep 02 12:30:48.332224 2015] [access_compat:error] [pid 874084] [client 108.60.22.169:54281] AH01797: client denied by server configuration: /home/nemco10051/public_html/magento/app/etc/local.xml
[Wed Sep 02 12:30:16.150322 2015] [access_compat:error] [pid 874126] [client 108.60.22.169:54226] AH01797: client denied by server configuration: /home/nemco10051/public_html/magento/app/etc/local.xml
[Wed Sep 02 12:29:54.023811 2015] [access_compat:error] [pid 896553] [client 108.60.22.169:54177] AH01797: client denied by server configuration: /home/nemco10051/public_html/magento/app/etc/local.xml
[Wed Sep 02 12:29:49.182117 2015] [access_compat:error] [pid 874086] [client 108.60.22.169:54167] AH01797: client denied by server configuration: /home/nemco10051/public_html/magento/app/etc/local.xml
[Wed Sep 02 12:29:23.989575 2015] [access_compat:error] [pid 912216] [client 108.60.22.169:54134] AH01797: client denied by server configuration: /home/nemco10051/public_html/magento/app/etc/local.xml
[Wed Sep 02 12:17:36.069183 2015] [cgi:error] [pid 874108] [client 69.64.46.86:65535] AH02811: script not found or unable to stat: /home/nemco10051/public_html/cgi-bin
[Wed Sep 02 11:06:33.224177 2015] [:error] [pid 765427] [client 108.186.194.149:51269] File does not exist: /home/nemco10051/public_html/wp-login.php

Re: 500 Internal server error in Payment Methods tab

Hi,

I see nothing that worries me in that error log - most of them are normal.

 

If it was me.. I would firstly test that it works on a plain magento (e.g no extensions at all)

 

The install the xpayments module and then test it again and see if it errors at that point. If it does.. then I would contact that plugin developer to ask for their assitance. If it doesn't - layer any of your other plugins on (clearing cache and re-testing in between) until the issue crops up... this would mean its a conflict with 2 (or more) plugins so at least we'd have something more to go off then.

 

i know its not a 'solution' as such but its somewhere to start.

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