Showing results for 
Search instead for 
Did you mean: 

Abandoned Cart Issue

Abandoned Cart Issue


We have our website on Magento CE, i would like to know the sequence of events resulting in cart getting added to abandoned cart  under Reports -> Shopping Cart --> abandoned Carts  section of admin panel . 

Steps tried for replicating the above issue

1. Added product in the cart didn't do the checkout.

2. Added product in the cart, initiated the checkout process  and cancelled the transaction in the payment gateway page

3.Added product in the cart ,initiated the checkout process and closed the browser.

4. kept the items in the cart for 15-20 days.

Note : we have lifetime of quote set as 15 days but still after 15 days it is not getting populated in abandoned cart list whereas some our customer cart which are even 2 days old are getting populated in the abandoned cart