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About Reset Password Problem magento

About Reset Password Problem magento

Hi, I got a problem on magento about "forgot password", first I submit e-mail address as  follow:





And second, it shows me as follow:



I don't understand why jump to " your password reset link has expired" here, any body can help me please, thank you very much. Have a nice day.


Re: About Reset Password Problem magento

Hi @wuguangyan,


Can you check if the configuraiton is right?


Área de trabajo 1_005.pngCustomer Password configuration



Also, can you check if the locale and the server time are configured properly?

If you've found one of my answers useful, please give "Kudos" or "Accept as Solution"

Re: About Reset Password Problem magento

Hi, thank you very much for your reply, I have check and change locale time to meet server time, still show me that problem, I just input forget password e-mail and submit, it show me "Your password reset link has expired", and didn't send any reset password e-mail, I will check some files, may be somewhere has problem, thanks again for your help.