Admin login stopped working

[dylan1414]

Howdy,

I'm a developer with no magento experience and we have a client who came to us because their magento admin login stopped working (ver 1.9). I get the error message that my username and password are incorrect, though I know that is not the case as I have reset the passwords in the db and made an entire new admin user. 

I've tried everything outlined here: http://magento.stackexchange.com/questions/26071/magento-1-9-can-t-login-to-admin-panel

But nothing has made any change, any ideas?

Thanks

[MrKhoa99]

Hello Dylan,

If you try many solutions, but they can't tackle your problem. You should try to use database solution. I think admin user maybe looked because your client forgot his password and try login into Admin many times.

There is a solution here for updating old pass : http://www.boolfly.com/forgot-admin-password-in-magento/

Hope my suggestion is useful for you in this situation.

[MagenX]

if you get error message about wrong password - then it is.

you need to check if your reset worked properly.