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Did you mean: credit memo issue credit memo issue



I am using Magento I have the option Enabled as "Yes", and input the API Log in ID and Transaction Key, Test Mode is "No", the TEST MODE in my account is "OFF", Payment action 'Authorize only'. When i try create credit memo from admin and it throws error "Credit Card: xxxx amount $78.00 refund - failed. Authorize.Net Transaction ID xxxx. Gateway error: The referenced transaction does not meet the criteria for issuing a credit. If the invoice was created offline, try creating an offline credit memo"


Kindly help me to solve the issue.