desperate for some kind of answer- hope you can help.
i decided to back up the website this morning using the standard magento system, i also clicked 'move into maintainence mode' before clicking ok to commence.
i then waited for a while which anything really happening.
i now have a complete white screen website.
i think the site backed up? i have a 2.5gb file (1482528157_snapshot_24_Dec_2016.tgz) in my var/backups file so seems ok.
i also thought that the problem might be the maintainence.flag file.... i have removed this and still no luck.
Any ideas anyone... hopefully something simple!????