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Cannot view order details

Cannot view order details

Hello,
I recently installed Magento 1.9.1.1 (via cpanel) and cannot see the actual orders. References to orders show up in "Last 5 Orders" panel for example, but clicking on them throws the error below. Also Sales reports show no orders. I was able to successfully place an order as a customer. Credit card authorizations show up, actually multiple for some orders. One customer said card was declined several times, but I see the authorizations so there is an error there too somewhere. Any help would be appreciated! thanks

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11 REPLIES

Re: Cannot view order details

Try to do following things, it will help you in a way that which kind of error has been actually occuring ?

a) To turn on the logging, you can go through to System > Configuration > Developer > Log Settings and set the "Enabled" option to "Yes".

b) You can enable exception printing report by renaming /errors/local.xml.sample to /errors/local.xml

Re: Cannot view order details

Thank you very much! The error is now displayed (I replaced numbers with the [nnnnnnn]):

SQLSTATE[42S02]: Base table or view not found: 1146 Table 'i[nnnnnnn]_sl8j1.sl8j_customer_entity' doesn't exist, query was: SELECT `sl8j_customer_entity`.* FROM `sl8j_customer_entity` WHERE (entity_id ='')

Any ideas why it would not find base table or view?  Thanks again

Re: Cannot view order details

are you sure this table prefix is correct and this is exactly what you see in phpmyadmin?

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MagenX - Magento and Server optimization

Re: Cannot view order details

Thanks. The table prefix is okay (I replaced the numbers for the post)--the actual prefix in error message matches the prefix in phpmyadmin. BUT there apparently is no table named just "customer_entity"--only things I see with similar name are:

sl8j_customer_entity_datetime
sl8j_customer_entity_decimal
sl8j_customer_entity_int
sl8j_customer_entity_text
sl8j_customer_entity_varchar

 

 

Re: Cannot view order details

Hi,

Any ideas why the table customer_entity would be missing? I didn't delete it. Did an installatron install from cpanel. Any ideas on how to correct? Thanks

 

 

Re: Cannot view order details

so if the table is really missing, your installation was broken, 

youneed to restore your database or table.

------------
MagenX - Magento and Server optimization

Re: Cannot view order details

Thanks MagenX. Is there a repair option, or reinstall option that will keep existing data in tables and add/fix missing ones? I entered design elements, tax rules, etc I'd hate to have to redo from scratch. Thanks again for any insights!

Re: Cannot view order details

I haven't been able to find the schema/structure for the _customer_entity table or an install script that can add the table.  Can someone please point me in the right direction for Magento 1.9.2.0 Community edition? Thanks again. 

Re: Cannot view order details

Hello,

Any ideas please, anyone?

 

Thanks