Captcha shows error "Incorrect Captcha" on create account

[Klimek]

I'm working with rwd thema with magento 1.9.2.2 all patches appied.

If i go to user registrion an fill out all fields i get the error incorrect captcha.

If i go to user registrion an fill out all fields AND refresh the captache before i get NO error.

Any suggestion on this issue? The timeout is setuped to "15" on backend.

You can try it here: https://www.studio-ausruestung.de/customer/account/create/

[gelanivishal]

Hello @Klimek,

You need to solve by Debug the captcha check process.

Please follow below stpes

Magento customer registration form's captcha has been check at class Mage_Captcha_Model_Observer on function checkUserCreate() using controller_action_predispatch_customer_account_createpost event.

There magento is check captcha value at using :

$captchaModel->isCorrect($this->_getCaptchaString(Mage::app()->getRequest(), $formId))
That means here magento send the value of field of captcha[user_create] and the field is match on Mage_Captcha_Model_Zend at function isCorrent()

This field match with session value.

Mage::getSingleton('customer/session')->getData($this->_getFormIdKey('word')
value

By using this you can track where the issue

Let me know if you have any trouble.

--
If you've found one of my answers useful, please give "Kudos" or "Accept as Solution"

[gelanivishal]

Hello @Klimek,

You need to solve by Debug the captcha check process.

Please follow below stpes

• Magento customer registration form's captcha has been check at class Mage_Captcha_Model_Observer on function checkUserCreate() using controller_action_predispatch_customer_account_createpost event.
• There magento is check captcha value at using :

$captchaModel->isCorrect($this->_getCaptchaString(Mage::app()->getRequest(), $formId))

• That means here magento send the value of field of captcha[user_create] and the field is match on Mage_Captcha_Model_Zend at function isCorrent()
• This field match with session value.
  

  Mage::getSingleton('customer/session')->getData($this->_getFormIdKey('word')

By using this you can track where the issue

--
If you've found one of my answers useful, please give "Kudos" or "Accept as Solution"