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Catalog - Categories save: "Please Wait" forever

Catalog - Categories save: "Please Wait" forever

When I use the admin page to edit Catalog - Categories, When I press "Save Category" button, it shows "Please wait" forever (the content cannot be saved), no matter what browser I use. As the picture below:

 

Please wait forever

 

I found some of the posts here but it does not solve my problem. I cannot find error message from anywhere in my website. Is there any possible solution to solve this problem? Thank you.

 

3 REPLIES

Re: Catalog - Categories save: "Please Wait" forever

Hi @WBHK,

 

I guess that the action isn't finishing because there's an error.

Can you check if there are reports on you Magento var/report directory?

Also, take a look to exception.log and system.log files.

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Re: Catalog - Categories save: "Please Wait" forever


Damian Culotta wrote:

Hi @WBHK,

 

I guess that the action isn't finishing because there's an error.

Can you check if there are reports on you Magento var/report directory?

Also, take a look to exception.log and system.log files.


I found some files in var/report directory, and the content wrote:

a:5:{i:0;s:25:"Unsupported image format.";i:1;s:1289:"#0 /var/www/vhosts/6/105642/webspace/httpdocs/wbhktrading.com/lib/Varien/Image/Adapter/Gd2.php(60): Varien_Image_Adapter_Gd2->_getCallback('create')
#1 /var/www/vhosts/6/105642/webspace/httpdocs/wbhktrading.com/app/code/core/Mage/Adminhtml/controllers/Cms/WysiwygController.php(52): Varien_Image_Adapter_Gd2->open('http://www.wbhk...')
#2 /var/www/vhosts/6/105642/webspace/httpdocs/wbhktrading.com/app/code/core/Mage/Core/Controller/Varien/Action.php(418): Mage_Adminhtml_Cms_WysiwygController->directiveAction()
#3 /var/www/vhosts/6/105642/webspace/httpdocs/wbhktrading.com/app/code/core/Mage/Core/Controller/Varien/Router/Standard.php(250): Mage_Core_Controller_Varien_Action->dispatch('directive')
#4 /var/www/vhosts/6/105642/webspace/httpdocs/wbhktrading.com/app/code/core/Mage/Core/Controller/Varien/Front.php(172): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#5 /var/www/vhosts/6/105642/webspace/httpdocs/wbhktrading.com/app/code/core/Mage/Core/Model/App.php(354): Mage_Core_Controller_Varien_Front->dispatch()
#6 /var/www/vhosts/6/105642/webspace/httpdocs/wbhktrading.com/app/Mage.php(683): Mage_Core_Model_App->run(Array)
#7 /var/www/vhosts/6/105642/webspace/httpdocs/wbhktrading.com/index.php(87): Mage::run('', 'store')
#8 {main}";s:3:"url";s:45:"/index.php/admin/Cms_Wysiwyg/directive/index/";s:11:"script_name";s:10:"/index.php";s:4:"skin";s:5:"admin";}

What does "Unsupported image format" mean? I did not intend to put any new image when updating.

 

However, I cannot find "exception.log" or "system.log" file.

 

Re: Catalog - Categories save: "Please Wait" forever