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Catalog Price Rules 'switching off'

Catalog Price Rules 'switching off'

Im using Magento ver. 1.9.2.4 CE

 

I have few different Catalog Price Rules that are applied across customer groups which give 20%, 30%, etc off of products.

The problem I'm having is that the rules, even though they are still in place, seem to 'switch off' within a day or so of having them applied.

 

As an example, when working correctly the website shows the discount price and 30% off label. Everything is fine through the checkout process.

 

correct.png

 

When things go 'wrong' after an unknown period of time (usually within 24 hours), the discounted price is shown, but the 30% off label disappears and when added to the cart, the product is listed at it's full price.

 

wrong.png

 

To correct this, I have to go into Promotions > Catalog Price Rules and click 'Apply Rules', which is obviously not great for me having to do this each day. Has anyone come across, or have a solution to my problem please?

 

Thanks

7 REPLIES

Re: Catalog Price Rules 'switching off'

Hi @cooshti

 

Please check if the cron job is running properly or not. You may also follow Catalog Price Rules disappear overnight

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Re: Catalog Price Rules 'switching off'

Hi @cooshti,

 

Also be sure to set both start date and end date on the pricerules Smiley Happy

 

-- Best regards --
Kent Christiansen / @KentChrDK / Magento Certified Solution Specialist / Visit my site (DK)

Re: Catalog Price Rules 'switching off'

Indeed, check your cron -- without cron the catalog price rules will be disabled overnight. To avoid infinite / overlapping rules, I guess.

Tanel Raja

Re: Catalog Price Rules 'switching off'

The cron is working every 5 minutes ... I get an email telling me it's been processed.

I've set an end date in 2027 on the rules, but they drop off and I'm still having to manually applying them.

 

Just to be clear, as I'm still pretty new to Magento ... do I need to specify somewhere in admin what the cron.sh command will process? At the moment I just have my cpanel set to run cron.sh every 5 minutes, but I haven't done anything in admin relating to cron jobs. Is there somewhere else I need to have it set up?

Re: Catalog Price Rules 'switching off'

HI @cooshti,

Here is a screenshot from my CE 1.9.2.3 under cron settings.

You will find this under System > Configuration > ADVANCED > System >Cron (Scheduled Tasks) - all the times are in minutes

Skærmbillede 2017-01-10 kl. 19.58.54.png

Also did you set the start date and end date on them (I only read END date to 2027).. ?

 

/Kent

-- Best regards --
Kent Christiansen / @KentChrDK / Magento Certified Solution Specialist / Visit my site (DK)

Re: Catalog Price Rules 'switching off'

Hi @KentChrDK

 

I've checked the settings in your image and mine are exactly the same - version 1.9.2.4

It's driving me crazy having to manually apply the rules each day.

I'm running the cron from my whm using cron.sh ... do you think I should try cron.php instead?

 

Thanks

Re: Catalog Price Rules 'switching off'

hi @cooshti,

 

Yes - please try cron.php and see if this makes any difference Smiley Happy

 

-- Best regards --
Kent Christiansen / @KentChrDK / Magento Certified Solution Specialist / Visit my site (DK)