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Catastrophic website failure, urgent help required.

Catastrophic website failure, urgent help required.

Hey everyone, a random business owner via friend of friend asked me to take a look at his website, saying it wasnt working. 

 

Upon entry I received this error

 

Fatal error: require_once() [function.require]: Failed opening required '/home/qclaxcom/public_html/includes/src/../../../class.iniparser.php' (include_path='/home/qclaxcom/public_html/includes/src:.:/usr/local/lib/php-5.2/lib/php') in /home/qclaxcom/public_html/includes/src/MailChimp_Ecomm360_Model_Sale_Observer.php on line 25

 

He said that he hit some sort of compile function on magento, and the whole website went down. I am unfamiliar with the magento platform, and not really sure where to go from here, as I cannot actually access any form of the website to modify anything. The login page qclax.com/admin is also down, not allowing me to go in and change anything. 

 

Any help would be greatly appreciated. Thanks so much. 

2 REPLIES

Re: Catastrophic website failure, urgent help required.

Hi @qclax

 

Please go to includes folder under Magento root directory.

 

Open config.php file and comment both the code lines(put # in front of them)

#define('COMPILER_INCLUDE_PATH', dirname(__FILE__).DIRECTORY_SEPARATOR.'src');
#define('COMPILER_COLLECT_PATH', dirname(__FILE__).DIRECTORY_SEPARATOR.'stat');

After this clear caches and it should work for you.

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Problem Solved Click Accept as Solution!:Magento Community India Forum

Re: Catastrophic website failure, urgent help required.

An update from the post originator would have been nice.........