cancel
Showing results for 
Search instead for 
Did you mean: 

Checkout > Shipping Method > Sorry, no quotes are available for this order at this time.

Checkout > Shipping Method > Sorry, no quotes are available for this order at this time.

I'm trying to setup DHL but clients can'ts select any shipping method during checkout. I tried a lot of guides and posts but still got no solution (i'm testing in sandbox).

Here is an example request:

 

2017-06-26T17:58:28+00:00 DEBUG (7): Array
(
[try-0] => Array
(
[request] => <?xml version="1.0" encoding="UTF-8"?>
<p:DCTRequest xmlns:p="http://www.dhl.com" xmlns:p1="http://www.dhl.com/datatypes" xmlns:p2="http://www.dhl.com/DCTRequestdatatypes" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:schemaLocation="http://www.dhl.com DCT-req.xsd ">
<GetQuote xmlns="">
<Request>
<ServiceHeader>
<SiteID>EXAMPLESITEID</SiteID>
<Password>EXAMPLEPWD</Password>
</ServiceHeader>
</Request>
<From>
<CountryCode>IT</CountryCode>
<Postalcode>123456</Postalcode>
<City>ExampleCity</City>
</From>
<BkgDetails>
<PaymentCountryCode>IT</PaymentCountryCode>
<Date>2017-06-26</Date>
<ReadyTime>PT0H00M</ReadyTime>
<DimensionUnit>CM</DimensionUnit>
<WeightUnit>KG</WeightUnit>
<Pieces xmlns="">
<Piece xmlns="">
<PieceID>1</PieceID>
<Weight>10</Weight>
</Piece>
</Pieces>
<PaymentAccountNumber>123456789</PaymentAccountNumber>
<IsDutiable>Y</IsDutiable>
</BkgDetails>
<To>
<CountryCode>MX</CountryCode>
<Postalcode>11580</Postalcode>
<City>Miguel Hidalgo</City>
</To>
<Dutiable>
<DeclaredCurrency>EUR</DeclaredCurrency>
<DeclaredValue>139.90</DeclaredValue>
</Dutiable>
</GetQuote>
</p:DCTRequest>

[from_cache] => 1
[response] => <?xml version="1.0" encoding="UTF-8" standalone="no"?><res:DCTResponse xmlns:res='http://www.dhl.com' xmlns:xsi='http://www.w3.org/2001/XMLSchema-instance' xsi:schemaLocation= 'http://www.dhl.com DCT-Response.xsd'>
<GetQuoteResponse>
<Response>
<ServiceHeader>
<MessageTime>2017-06-26T19:58:28.074+01:00</MessageTime>
<SiteID>EXAMPLESITEID</SiteID>
</ServiceHeader>
</Response>
<BkgDetails>
<OriginServiceArea>
<FacilityCode>HTD</FacilityCode>
<ServiceAreaCode>TSF</ServiceAreaCode>
</OriginServiceArea>
<DestinationServiceArea>
<FacilityCode>FMX</FacilityCode>
<ServiceAreaCode>FMX</ServiceAreaCode>
</DestinationServiceArea>
<QtdShp>
<GlobalProductCode>Q</GlobalProductCode>
<LocalProductCode>Q</LocalProductCode>
<ProductShortName>MEDICAL EXPRESS</ProductShortName>
<LocalProductName>MEDICAL EXPRESS NONDOC</LocalProductName>
<NetworkTypeCode>TD</NetworkTypeCode>
<POfferedCustAgreement>Y</POfferedCustAgreement>
<TransInd>N</TransInd>
<PickupDate>2017-06-26</PickupDate>
<PickupCutoffTime>PT19H</PickupCutoffTime>
<BookingTime>PT18H</BookingTime>
<WeightChargeTax>0.000</WeightChargeTax>
<TotalTransitDays>3</TotalTransitDays>
<PickupPostalLocAddDays>0</PickupPostalLocAddDays>
<DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays>
<PickupNonDHLCourierCode> </PickupNonDHLCourierCode>
<DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode>
<DeliveryDate>2017-06-29</DeliveryDate>
<DeliveryTime>PT9H</DeliveryTime>
<DimensionalWeight>10.000</DimensionalWeight>
<WeightUnit>KG</WeightUnit>
<PickupDayOfWeekNum>1</PickupDayOfWeekNum>
<DestinationDayOfWeekNum>4</DestinationDayOfWeekNum>
<TotalTaxAmount>0.000</TotalTaxAmount>
</QtdShp>
<QtdShp><GlobalProductCode>P</GlobalProductCode><LocalProductCode>P</LocalProductCode><ProductShortName>EXPRESS WORLDWIDE</ProductShortName><LocalProductName>EXPRESS WORLDWIDE NONDOC</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd><PickupDate>2017-06-26</PickupDate><PickupCutoffTime>PT19H</PickupCutoffTime><BookingTime>PT18H</BookingTime><WeightChargeTax>0.000</WeightChargeTax><TotalTransitDays>3</TotalTransitDays><PickupPostalLocAddDays>0</PickupPostalLocAddDays><DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays><PickupNonDHLCourierCode> </PickupNonDHLCourierCode><DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode><DeliveryDate>2017-06-29</DeliveryDate><DeliveryTime>PT23H59M</DeliveryTime><DimensionalWeight>10.000</DimensionalWeight><WeightUnit>KG</WeightUnit><PickupDayOfWeekNum>1</PickupDayOfWeekNum><DestinationDayOfWeekNum>4</DestinationDayOfWeekNum><TotalTaxAmount>0.000</TotalTaxAmount></QtdShp><QtdShp><GlobalProductCode>8</GlobalProductCode><LocalProductCode>8</LocalProductCode><ProductShortName>EXPRESS EASY</ProductShortName><LocalProductName>EXPRESS EASY NONDOC</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd><PickupDate>2017-06-26</PickupDate><PickupCutoffTime>PT19H</PickupCutoffTime><BookingTime>PT18H</BookingTime><WeightChargeTax>0.000</WeightChargeTax><TotalTransitDays>3</TotalTransitDays><PickupPostalLocAddDays>0</PickupPostalLocAddDays><DeliveryPostalLocAddDays>0</DeliveryPostalLocAddDays><PickupNonDHLCourierCode> </PickupNonDHLCourierCode><DeliveryNonDHLCourierCode> </DeliveryNonDHLCourierCode><DeliveryDate>2017-06-29</DeliveryDate><DeliveryTime>PT23H59M</DeliveryTime><DimensionalWeight>10.000</DimensionalWeight><WeightUnit>KG</WeightUnit><PickupDayOfWeekNum>1</PickupDayOfWeekNum><DestinationDayOfWeekNum>4</DestinationDayOfWeekNum><TotalTaxAmount>0.000</TotalTaxAmount>
</QtdShp>
</BkgDetails>
<Srvs>
<Srv>
<GlobalProductCode>Q</GlobalProductCode>
<MrkSrv>
<LocalProductCode>Q</LocalProductCode>
<ProductShortName>MEDICAL EXPRESS</ProductShortName>
<LocalProductName>MEDICAL EXPRESS NONDOC</LocalProductName>
<NetworkTypeCode>TD</NetworkTypeCode>
<POfferedCustAgreement>Y</POfferedCustAgreement>
<TransInd>N</TransInd>
</MrkSrv>
</Srv>
<Srv><GlobalProductCode>P</GlobalProductCode><MrkSrv><LocalProductCode>P</LocalProductCode><ProductShortName>EXPRESS WORLDWIDE</ProductShortName><LocalProductName>EXPRESS WORLDWIDE NONDOC</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>N</POfferedCustAgreement><TransInd>Y</TransInd></MrkSrv></Srv>
<Srv><GlobalProductCode>8</GlobalProductCode><MrkSrv><LocalProductCode>8</LocalProductCode><ProductShortName>EXPRESS EASY</ProductShortName><LocalProductName>EXPRESS EASY NONDOC</LocalProductName><NetworkTypeCode>TD</NetworkTypeCode><POfferedCustAgreement>Y</POfferedCustAgreement><TransInd>N</TransInd></MrkSrv></Srv>
</Srvs>
</GetQuoteResponse>
</res:DCTResponse>
)

[__pid] => 22769
)

 It looks like a success response to me but maybe it miss a TotalAmount tag to be accepted. Also it might be this tag is missing because I'm missing some setting about taxes and duties. Any help will be appreciated

Tags (2)
1 REPLY

Re: Checkout > Shipping Method > Sorry, no quotes are available for this order at this time.

Are you in test mode of DHL? If yes change the Gateway URL to "https://xmlpi-ea.dhl.com/XMLShippingServlet"