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Contact form appears to work but email never arrives

Contact form appears to work but email never arrives

Hi, 

 
Hoping someone can point me in the right direction with this. I've inherited a website built on Magento. While the Contact form appears to work correctly, the email doesn't get delivered to the address that I've set in the Admin.
 
The server can send emails as I've tested this using the terminal whilst logged into the server.
 
Does anyone know where to start with this? I'm unfamiliar with the Magento system in general
 
Thanks in advance
2 REPLIES

Re: Contact form appears to work but email never arrives

Hi,

Magento emails are sent via a cron job. If you have SSH access use the below command to setup your magento cron job:

*/5 * * * * sh /path/to/your/magento/site/root/cron.sh

 

 

Re: Contact form appears to work but email never arrives

Use the following procedure to set the return-path email:

 

1.Log in to your Magento Admin Panel.

 

2.Select System > Configuration

 

3.Configuration menu; Advanced > System.

4.In the System menu, click Mail Sending Settings, and from the Disable Email Communications select No in Drop down.

 

5.In the System menu, click Mail Sending Settings, and from the Set Return-Path drop-down list, select Specified.

 

  1. In the Return-Path Email field, provide your desired email address.
  2. Click Save Config.
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