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Create Admin Orders selected shipping options dont save

Create Admin Orders selected shipping options dont save

Mayday mayday... We are on 1.9.2.0 - Noticing when we create an order via magento admin, enter ship too, bill too, items, authorize.net CC info, and select shipping carrier and service, and complete the order; ALL shipping options go blank and the transaction posts and the CC is charged minus the shipping. Go back to the order details, and 'no shippng was selected'  appears.

Any suggestions?

4 REPLIES

Re: Create Admin Orders selected shipping options dont save

Hi,

Do you see any logs either in your var/log/system.log or var/log/exception.log

 

Or in your browsers inspector? Note that you may need to turn persistent logging on so the network requests don't get lost on page re-load in order to see anything here. You're looking mainly for the response of Ajax requests and any javascript errors.

Problem solved? Click Accept as Solution!
Magento Certified Developer Plus | www.iwebsolutions.co.uk | Magento Small Business Partner

Re: Create Admin Orders selected shipping options dont save

Found the problem. Updating java script to the latest 8.65 fixed the issue. Seems then that the magento patch update alerts and downloads are an issue and conflict with other common programs such as java...

Re: Create Admin Orders selected shipping options dont save

Follow up - the problem re-introduced itself and the java update is NOT the fix. Mozilla and internet explorer both do the same thing. Back to the drawing board...

Re: Create Admin Orders selected shipping options dont save

As per above; is anything being output to the logs?

Problem solved? Click Accept as Solution!
Magento Certified Developer Plus | www.iwebsolutions.co.uk | Magento Small Business Partner