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Customer not receiving order confirmation email after placing order

Customer not receiving order confirmation email after placing order

As stated above, I'm having issue receiving order confirmation email after placing order and checkout. I was expecting to receive notification email after I reached order success page as customer.

 

On notification queue cronjob where admin received new order email is no issue. However I want to receive new order notification email as customer. The only way for me to do so is to manually click on "Send Email" at the Sales page at the backend admin panel.

 

Is there anyway for me to set the system to send new order notification email to customers immediately after they reached order successful page at frontend?

7 REPLIES

Re: Customer not receiving order confirmation email after placing order

Hi @connman,

 

Is this error happening with any payment method or just with 1 in particular?

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Re: Customer not receiving order confirmation email after placing order

Any payment method, including Bank Transfer.

Re: Customer not receiving order confirmation email after placing order

@connman,

 

What If you try a new customer registration? Is the email sent in that case?

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Re: Customer not receiving order confirmation email after placing order

Yes after registration, the email is sent.

Re: Customer not receiving order confirmation email after placing order

@connman,

 

Can you check if the exception.log file has some message like:

 

exception 'Zend_Mail_Transport_Exception' with message 'Unable to send mail. '

Also, I guess you're on Magento 1.9.x so emails are sent by cron. Can you check the cron configuration? http://devdocs.magento.com/guides/m1x/install/installing_install.html#install-cron

 

For monitoring cronjobs execution, this module https://www.magentocommerce.com/magento-connect/aoe-scheduler.html is a great tool. You'll be able to configure and also to monitor each cronjob.

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Re: Customer not receiving order confirmation email after placing order

No worries about it. The problem has been resolved. I bypass cron, so now each time customer successfully place order, they receive notification on the spot. Same goes for admin, new order comes, they also get notification.

Re: Customer not receiving order confirmation email after placing order

Which solution did you use for bypassing cron?