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Edit order page problem

Edit order page problem

Hello,

i'm using 1.9.3.6. When i try to edit an order in processing status, i see a blank page without any details, just the sidebar on the left :

 

edit-order-magento.jpg

 

In which way i can fix the problem?

Thank you

8 REPLIES

Re: Edit order page problem

Hello @magentodag

ini_set('display_errors', 1);ini_set('display_startup_errors', 1);error_reporting(E_ALL);

 Please add above code into index.php and check that page source ,so it will get error.

 

 

Re: Edit order page problem

Hello,
Thank you for your reply.

I have added the code but nothing happens.

Thanks

Re: Edit order page problem

Hi @magentodag,

 

Can you enable the Magento's logs?

It seems you are getting an error (maybe you should need to look at the webserver error logs too).

Something is failing and the page isn't loading but we need some error message or clue.

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Re: Edit order page problem

Hi @Damian Culotta,

In var/log/system.log I see 

 
Warning: SimpleXMLElement::__construct():               ^  in /home/username/public_html/app/code/core/Mage/AdminNotification/Model/Feed.php on line 173
 
Thanks

Re: Edit order page problem

Hi @magentodag,

 

That error, probably, is related with a 3rd-party module sending a broken XML for notifications but is shoundn't be the reason (I guess).

What about the webserver error log?

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Re: Edit order page problem

Hello @magentodag

 

 

Try to disable all custom module and check it.

 

 

Re: Edit order page problem

Hi,

i'm trying to disable all modules from System -> Configuration -> Advanced and now i can't see nothing in my backend. In wich way i can enable all again?

 

Thank you

Re: Edit order page problem

Hi @magentodag,

 

Can you access to the database and edit the core_config_data table?

If you can you should change these values:

 

Área de trabajo 1_002.png

 

 

Search for values starting with "advanced/modules_disbale_output/" and set the value to 0 when the value is 1.

Then clean cache and you should be able to continue.

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If you've found one of my answers useful, please give "Kudos" or "Accept as Solution"