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Emails not being sent to Admin and other issues

Emails not being sent to Admin and other issues

Hello everyone,

 

I hope everyone is having a successful day.

 

We are having issues with emails not being sent to:

Order received emails to Admin

Emails via contact us form on contact page

 

Only customers with Hotmail and Gmail can receive emails from our store

 

We have tried 3 developers now who are unable to fix this issue.

 

Our domain ends with .online (which initially magento community edition 1.9 rejected when we entered it in store emails, it wouldn't even let us save it) so we had to do some development work to fix this issue. I think this is where the problem is.

 

Can anyone help with this issue? Its really frustrating as we are sending out emails manually via webmail.

 

And yes we have checked all email hosting providers for any blacklisting etc of our domain and that is not the case. The case is definitely with our platform and the .online domain.

 

Any help would be most welcome.

 

 Kind Regards

5 REPLIES

Re: Emails not being sent to Admin and other issues

Hi @OSSuperstore, it looks very similar to blacklisting by sender reputation services like i.e. https://www.cloudmark.com

Do you have any errors in mail logs?

By default on Linux should be in /var/log/mail.log

Tags (1)

Re: Emails not being sent to Admin and other issues

Hi Siva

 

I'm actually not sure how to do that, I'm not very good on the development side of things.

My previous developers who worked on my website have finish contract so I am unable to ask them to check this info.

 

But the emails never worked from day one.

 

Re: Emails not being sent to Admin and other issues

Hi,

 

I'm agree that it can be issue with blacklisted server. If it's correct I'll recommend you to use such services as mailgun for sending emails. You will need to install SMTP extension to make it work with magento. 

Re: Emails not being sent to Admin and other issues

So our own email address can be blacklisted?

 

Is there anyway I can check if we are blacklisted or not?

 

Thank you

Re: Emails not being sent to Admin and other issues

Hi so we done one test email and the error log says:

 

STATUS=BOUNCED

 

HOST SAID

 

VARIFICATION FAILED FOR <WWW-DATA@MAGENTO>

 

550-UNROUTEABLE ADDRESS 550 SENDER VERFIY FAILED