I guess that you're using 3rd party extension in order to achieve that functionality. There are plenty of extensions on the market which can provide such functionality, and usually it's up to the extension vendor to help you by providing support packages.
You can write extension name which you're using, maybe someone here had experience with the extension you're using.
If this response was helpful to you, consider giving kudos to this post.
If this response solved your problem, click accept as solution to help others solve this issue