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I can't edit or add a product

I can't edit or add a product

Hello,

 

I really don't know what happened with my shop, few days ago everything went wrong when I wanted to add or edit a product.

 

When I want to add a new product, I got this error: 

There has been an error processing your request

Exception printing is disabled by default for security reasons.

Error log record number: 731598668279

 

I really need help, please.

5 REPLIES

Re: I can't edit or add a product

Hi,

You need to connect to your server via SSH or FTP and go into your web directory then find the directory called  var/report/

From inside there find a file called 731598668279

 

Open it with a text editor and paste the contents in here and we should be able to advise you better.

Problem solved? Click Accept as Solution!
Magento Certified Developer Plus | www.iwebsolutions.co.uk | Magento Small Business Partner

Re: I can't edit or add a product

Done sir.

 

a:5:{i:0;s:127:"Source model "SheerID_Verify_Model_System_Config_Source_AffiliationType" not found for attribute "sheerid_require_verification"";i:1;s:2958:"#0 /home/rvan1561/public_html/includes/src/__default.php(42813): Mage::exception('Mage_Eav', 'Source model "S...')
#1 /home/rvan1561/public_html/includes/src/Mage_Adminhtml_Block_Widget_Form.php(203): Mage_Eav_Model_Entity_Attribute_Abstract->getSource()
#2 /home/rvan1561/public_html/includes/src/Mage_Adminhtml_Block_Catalog_Product_Edit_Tab_Attributes.php(70): Mage_Adminhtml_Block_Widget_Form->_setFieldset(Array, Object(Varien_Data_Form_Element_Fieldset), Array)
#3 /home/rvan1561/public_html/includes/src/Mage_Adminhtml_Block_Widget_Form.php(144): Mage_Adminhtml_Block_Catalog_Product_Edit_Tab_Attributes->_prepareForm()
#4 /home/rvan1561/public_html/includes/src/__default.php(2517): Mage_Adminhtml_Block_Widget_Form->_beforeToHtml()
#5 /home/rvan1561/public_html/includes/src/Mage_Adminhtml_Block_Catalog_Product_Edit_Tabs.php(79): Mage_Core_Block_Abstract->toHtml()
#6 /home/rvan1561/public_html/includes/src/__default.php(1893): Mage_Adminhtml_Block_Catalog_Product_Edit_Tabs->_prepareLayout()
#7 /home/rvan1561/public_html/includes/src/__default.php(27294): Mage_Core_Block_Abstract->setLayout(Object(Mage_Core_Model_Layout))
#8 /home/rvan1561/public_html/includes/src/__default.php(27310): Mage_Core_Model_Layout->createBlock('adminhtml/catal...', 'product_tabs')
#9 /home/rvan1561/public_html/includes/src/__default.php(27077): Mage_Core_Model_Layout->addBlock('adminhtml/catal...', 'product_tabs')
#10 /home/rvan1561/public_html/includes/src/__default.php(27043): Mage_Core_Model_Layout->_generateBlock(Object(Mage_Core_Model_Layout_Element), Object(Mage_Core_Model_Layout_Element))
#11 /home/rvan1561/public_html/includes/src/__default.php(27048): Mage_Core_Model_Layout->generateBlocks(Object(Mage_Core_Model_Layout_Element))
#12 /home/rvan1561/public_html/includes/src/__default.php(13507): Mage_Core_Model_Layout->generateBlocks()
#13 /home/rvan1561/public_html/includes/src/__default.php(13432): Mage_Core_Controller_Varien_Action->generateLayoutBlocks()
#14 /home/rvan1561/public_html/includes/src/Mage_Adminhtml_Controller_Action.php(275): Mage_Core_Controller_Varien_Action->loadLayout(Array, true, true)
#15 /home/rvan1561/public_html/app/code/core/Mage/Adminhtml/controllers/Catalog/ProductController.php(207): Mage_Adminhtml_Controller_Action->loadLayout(Array)
#16 /home/rvan1561/public_html/includes/src/__default.php(13582): Mage_Adminhtml_Catalog_ProductController->newAction()
#17 /home/rvan1561/public_html/includes/src/__default.php(17927): Mage_Core_Controller_Varien_Action->dispatch('new')
#18 /home/rvan1561/public_html/includes/src/__default.php(17484): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#19 /home/rvan1561/public_html/includes/src/__default.php(20061): Mage_Core_Controller_Varien_Front->dispatch()
#20 /home/rvan1561/public_html/app/Mage.php(683): Mage_Core_Model_App->run(Array)
#21 /home/rvan1561/public_html/index.php(88): Mage::run('', 'store')
#22 {main}";s:3:"url";s:93:"/index.php/admin/catalog_product/new/set/40/type/simple/key/4d67b3053a8f4a0d3493b39259e78e91/";s:11:"script_name";s:10:"/index.php";s:4:"skin";s:5:"admin";}

Re: I can't edit or add a product

Have you recently uninstalled any extensions?? IN particular one called : SheerID_Verify?

 

The error is basically saying that your database is expecting this module to be there; but it is not.

 

If you did remove the module; you can manually fix it but will require database access...

 

Located you eav_attribute table and find inside it the row that has an attribute_code of sheerid_require_verification and delete that row only.

 

I would advise backing up your database before manually changing things just in-case anything happens.

Problem solved? Click Accept as Solution!
Magento Certified Developer Plus | www.iwebsolutions.co.uk | Magento Small Business Partner

Re: I can't edit or add a product

I did, but I have another problem:

:5:{i:0;s:119:"Source model "SheerID_Verify_Model_System_Config_Source_AffiliationType" not found for attribute "sheerid_affiliations"";i:1;s:2855:"#0 /home/rvan1561/public_html/includes/src/__default.php(42813): Mage::exception('Mage_Eav', 'Source model "S...')
#1 /home/rvan1561/public_html/includes/src/Mage_Adminhtml_Block_Widget_Form.php(203): Mage_Eav_Model_Entity_Attribute_Abstract->getSource()
#2 /home/rvan1561/public_html/includes/src/Mage_Adminhtml_Block_Customer_Edit_Tab_Account.php(75): Mage_Adminhtml_Block_Widget_Form->_setFieldset(Array, Object(Varien_Data_Form_Element_Fieldset), Array)
#3 /home/rvan1561/public_html/includes/src/Mage_Adminhtml_Block_Customer_Edit_Tabs.php(58): Mage_Adminhtml_Block_Customer_Edit_Tab_Account->initForm()
#4 /home/rvan1561/public_html/includes/src/__default.php(2517): Mage_Adminhtml_Block_Customer_Edit_Tabs->_beforeToHtml()
#5 /home/rvan1561/public_html/includes/src/__default.php(13160): Mage_Core_Block_Abstract->toHtml()
#6 /home/rvan1561/public_html/includes/src/__default.php(2518): Mage_Core_Block_Text_List->_toHtml()
#7 /home/rvan1561/public_html/includes/src/__default.php(2237): Mage_Core_Block_Abstract->toHtml()
#8 /home/rvan1561/public_html/includes/src/__default.php(2181): Mage_Core_Block_Abstract->_getChildHtml('left', true)
#9 /home/rvan1561/public_html/app/design/adminhtml/default/default/template/page.phtml(58): Mage_Core_Block_Abstract->getChildHtml('left')
#10 /home/rvan1561/public_html/includes/src/__default.php(3223): include('/home/rvan1561/...')
#11 /home/rvan1561/public_html/includes/src/__default.php(3254): Mage_Core_Block_Template->fetchView('adminhtml/defau...')
#12 /home/rvan1561/public_html/includes/src/__default.php(3268): Mage_Core_Block_Template->renderView()
#13 /home/rvan1561/public_html/includes/src/Mage_Adminhtml_Block_Template.php(81): Mage_Core_Block_Template->_toHtml()
#14 /home/rvan1561/public_html/includes/src/__default.php(2518): Mage_Adminhtml_Block_Template->_toHtml()
#15 /home/rvan1561/public_html/includes/src/__default.php(27393): Mage_Core_Block_Abstract->toHtml()
#16 /home/rvan1561/public_html/includes/src/__default.php(13553): Mage_Core_Model_Layout->getOutput()
#17 /home/rvan1561/public_html/app/code/core/Mage/Adminhtml/controllers/CustomerController.php(151): Mage_Core_Controller_Varien_Action->renderLayout()
#18 /home/rvan1561/public_html/includes/src/__default.php(13582): Mage_Adminhtml_CustomerController->editAction()
#19 /home/rvan1561/public_html/includes/src/__default.php(17927): Mage_Core_Controller_Varien_Action->dispatch('edit')
#20 /home/rvan1561/public_html/includes/src/__default.php(17484): Mage_Core_Controller_Varien_Router_Standard->match(Object(Mage_Core_Controller_Request_Http))
#21 /home/rvan1561/public_html/includes/src/__default.php(20061): Mage_Core_Controller_Varien_Front->dispatch()
#22 /home/rvan1561/public_html/app/Mage.php(683): Mage_Core_Model_App->run(Array)
#23 /home/rvan1561/public_html/index.php(88): Mage::run('', 'store')
#24 {main}";s:3:"url";s:75:"/index.php/admin/customer/edit/id/203/key/86dd4a13cc58e03249bda6143bbeb733/";s:11:"script_name";s:10:"/index.php";s:4:"skin";s:5:"admin";}

Re: I can't edit or add a product

Hi,

This time you need to repeat the above process and delete the attribute called

sheerid_affiliations

 

I've highlighted the key part of the error message below - just incase you get anymore.

 

5:{i:0;s:119:"Source model "SheerID_Verify_Model_System_Config_Source_AffiliationType" not found for attribute "sheerid_affiliations"";i:1;s:2855:"#

 

Problem solved? Click Accept as Solution!
Magento Certified Developer Plus | www.iwebsolutions.co.uk | Magento Small Business Partner