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Image upload not working for a user

Image upload not working for a user

Recently a user for one of the magento websites that my company provides has been incapable of uploading images to the site. He says that the upload never goes through and that magento keeps loading forever. I tried to upload the same picture from my machine with no problems so I thought the problem was on his end so i asked him to use a different network/machine. After trying that he still couldn't get it to work.

 

Any ideas on what could be causing this kind of issue?

3 REPLIES

Re: Image upload not working for a user

Hi @cruz8

 

How the user tried to upload the image? Either using admin or using import?

Is the site live or under development with front end access restricted with .htaccess restriction?

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Problem Solved Click Accept as Solution!:Magento Community India Forum

Re: Image upload not working for a user

From the admin and the site is live.

Re: Image upload not working for a user

I'd like to know what the browser Javascript Console has to say about it ...

Tanel Raja