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Internal Server Error when trying to view Orders

Internal Server Error when trying to view Orders

When I go into the Magento Admin panel and then go to Sales > Orders, I am able to see the orders however when I click view on any of the orders in the panel I get the 500 Internal Servers Error..anyone have any possibility of how to resolve this?

 

 

Web Developer/Marketing Expert
3 REPLIES

Re: Internal Server Error when trying to view Orders

"500" error basically means "some error happened". This can be caused by many different reasons. First, you should see what is this error exactly. To do that, you have to look into your webserver/PHP logs (not Magento logs). I can't tell you where these logs are on your server because it depends on your server setup (but I would start from /var/log folder). If you don't know it yourself, ask your hosting provider.

 

When you find the exact error in logs and post it here, only then someone will be able to help you.


ET Web Solutions
extensions, custom work, support

Re: Internal Server Error when trying to view Orders

Usually this can happen if any element of the order is missing. If this happens for all your orders, i would say that either the delivery method or the payment method is missing in DB. 

French Magento Solution Specialist.
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Re: Internal Server Error when trying to view Orders

This happen usually when you have no permission to view. Are you admin of site? Other than that, you should check the error detail in log file.