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Locked of admin

Locked of admin

I sent my admin credentials to a support person for a Magento extension because of a problem I was having.  After they responded I asked my developer to see if he could fix the problem.  He wrote back that he was locked out of my website admin.  I am also locked out.  So there were three people from the far corners of the planet trying to acess admin almost at the same time (contributing factor?)  Here is the error message:

There has been an error processing your request.

Exception printing is disabled by default for security reasons.

Error log record number: 594512377655  

What can I do abou t this?

 

Thank you.

1 REPLY

Re: Locked of admin

Hi,

 

We need to see what is in the error log located at var/report/594512377655. The contents of that will give you a lot more information as to what is wrong.

 

Regards,

Andy

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