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Magento Connect - Lost account access

SOLVED

Magento Connect - Lost account access

Hello, our company hired a developer to create  extension for Magento. we don't know the email he used to upload it. we can't get a hold on the developer any more.

 

We need to update our extension to fix some bugs, is there anything I could do to overcome that problem?

 

I already email Magento support, I got a reply [3 days later] that I need to ask on the forums since community edition doesn't have support..

 

Thank you

3 REPLIES

Re: Magento Connect - Lost account access

Hi @eziel, please email connect@magento.com. If they aren't able to help, let me know and I'll follow up tho tbh I'm not sure how much we'll be able to help if you can't verify any of the information, for security purposes.

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Community Manager, Magento
Problem solved? Click Accept as Solution!
Still stuck? Check out our documentation: https://magento.com/resources/technical

Re: Magento Connect - Lost account access

Thanks @sherrie! just sent that email. I understand you'll need to verify ownership for security purposes, but I could easily verify it...

 

Hope to hear back from them quickly...

Re: Magento Connect - Lost account access

Sounds good @eziel. Smiley Happy

--

Community Manager, Magento
Problem solved? Click Accept as Solution!
Still stuck? Check out our documentation: https://magento.com/resources/technical