Magento v 1.9.3.8 Can't Checkout Sometimes

[mdrucker]

Hello,

I am having a random problem with my checkout on version 1.9.3.8. 

I have some customers complaining that the can't checkout and get stuck on the billing address. They click continue and nothing happens.

I have been unable to duplicate and some customers are going through checkout without issues.

I have no errors in my logs.

Any ideas?

[Manish Mittal]

Hello @mdrucker

Can you remove that quote from database and run reindexing once and then try.

Kudos and mark it as solution if it works. Cheers Coding

[mdrucker]

I am sorry but I'm a bit confused. Please elaborate. Thank you.

[Manish Mittal]

@mdrucker

do you have a specific quote or for all add to cart you are facing same issue?

[Manish Mittal]

Please check inspect element if there any error in this console or in network.