Magento ver. 1.7.0.2 checkout error

[rona_e]

Hi everyone and thanks for reading

I tried a test purchase on our online store on items with only 1 qty, after clicking Place order it goes back to shopping cart page showing * This product is not available in the requested quantity. 1 of the items will be backordered. Then after a few minutes I receive an email about Abandoned cart alert. The quantity automatically decreases even if placing order is unsuccessful.

https://www.screencast.com/t/pLbE0VmJ

Does someone have any idea?

Thanks a lot for any type of help.

[vikalpsaxena]

Hello @rona_e

I believe you should check for the available quantities of the Product you have added in the cart as the message "This product is not available in the requested quantity. 1 of the items will be backordered." comes from function checkQuoteItemQty from the app/core/Mage/CatalogInventory/Model/Stock/item.php file.

This function gets called from the observer located in app/core/Mage/CatalogInventory/Model/Observer.php

Debugging in the above function might give reason for the issue.