Not Saving Changes to Product

[mark_anderson3]

When I make a change, add a row to a custom option, and just add a custom option under a product, and save it appears its saving and actually says it saved, but it really is not saving at all!

MY ERROR LOG SAYS THIS:

[07-Dec-2019 07:20:47 America/New_York] PHP Warning: Unknown: Input variables exceeded 1000. To increase the limit change max_input_vars in php.ini. in Unknown on line 0

So I edited the php.ini file and increased the max_input _vars to 10000, and this still did not do the trick. Any advice?

[Rahul Gupta]

@mark_anderson3 after the changing the value have you restart your apache server?

If not then restart your apache server.

Thanks

[mark_anderson3]

Hi Rahul

Not sure how to restart apache within Magento, or can I have the hosting company do that?

[mark_anderson3]

I asked the hosting company to restart the apache server, and they did. Did not work.

[Rahul Gupta]

@mark_anderson3 can you create one info.php file on your root with the below code.

<php

phpinfo();

And check the value which you have changed

Thanks

[mark_anderson3]

I made an attempt at this, not really sure if I completely understand what you were asking for me to do. But still the same result anyway, still does not work

[mark_anderson3]

info.php was created in the root tho