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Not Sending an Order Email Copy

Not Sending an Order Email Copy

Hello,

 

I am having an issue with magento sending a copy of the order email to us (seller). We print out these emails in order to ship out the items that were purchased so it is very important that recieve these emails. Every 8th order doesn't get emailed to us which seems really strange because most of the time we get the emails just fine. Can somebody help me out and let me know some possibilites of what is going on? Thanks

2 REPLIES

Re: Not Sending an Order Email Copy

Are you saying every 8th order exactly does not get emailed to you, or is that just an average?

 

Do you have access to the server mail log? If not, ask your host to grep the mail log for your email address so you can see if the server attempted to deliver them or not.

 

Also check var/log/system.log and var/log/exception.log around the time of the order being placed to see if any errors appear.

 

Re: Not Sending an Order Email Copy

Yes it is every 8th email exactly, really strange. I will check into what you suggested with the logs.