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Notifying customers by email the order is placed

Notifying customers by email the order is placed

Hello,

 

Magento Version:  1.9.0.1

Objective: Notifying Customers their order has been placed.

 

Notifications of orders are not being received in the customers' email addresses. 

 

How I have tried to:

-By clicking on Notify Customer by email

-By clicking on the button Send  Email

 

Request: Please let me know what the possible reasons could be.

 

Thanks! Best regards,

Jacky