cancel
Showing results for 
Search instead for 
Did you mean: 

Order confirmation email not sending to main email contact

Order confirmation email not sending to main email contact

I found two problems with the email confirmation order made by a guest.

 

The first is that I receive the confirmation email only on one email account, even if I set it up on two email account on the BBC field.

The second issue is that I don't see the VAT code on the email, even if I've made the VAT field as required, also for guest, and I've put this data on the email template using this code:

 

{{var order.getData('customer_taxvat')}}

 

 

The really strange thing is that if it's a normal order, the email is sent to both of the BBC emails and I see the VAT field in the email.

 

If it's a guest's order the email is sent to only one email and the VAT field is empty (or null, I don't know).

 

Someone can help me?

3 REPLIES

Re: Order confirmation email not sending to main email contact

Hi @rozzilla,

 

Can you check using this?

 

{{var order.customer_taxvat}}
--
If you've found one of my answers useful, please give "Kudos" or "Accept as Solution"

Re: Order confirmation email not sending to main email contact

Hi @Damian Culotta,

I'll try...

 

But the main problem is that Magento doesn't send the guest's order email.

Re: Order confirmation email not sending to main email contact

Well, that is another problem.

Are you using the email queue system to send emails or some 3rd-party module?

--
If you've found one of my answers useful, please give "Kudos" or "Accept as Solution"