Our order confirmation is set to be send to two seperate e-mailaddress next to the customers.
1x mail to customer
1x copy to address1 (shop address)
1x copy to address2 (printer address to have the order printed automatically).
The people in the store (yep, a brick store) are complaining that the prints are being printed 3 times.
In my own e-mail I get 2 emails.
1x mail to customer AND address1 AND address2
1x mail to address1 AND address2
About this I've created another topic (https://community.magento.com/t5/Technical-Issues/Transactional-emails-not-send-seperately/m-p/40437...) but got no replies and I can't reply to or edit that topic.
I checked the fora and found something about id's.
In the database I found the following:
core_email_queue_recipientt
Recipient Id | Message ID | Recipient Email | Recipient Name | Email Type |
186 | 49 | customer | Customer | 0 |
185 | 49 | address1 | Shop | 0 |
184 | 49 | address2 | Printer | 0 |
183 | 48 | address1 | Shop | 0 |
182 | 48 | address2 | Printer | 0 |
181 | 47 | address2 | Printer | 0 |
core_email_queue
Message Id | Entity ID | Entity Type | Event Type | Message Body Hash | Message Body | Message Parameters | Creation Time | Finish Time |
49 | 2045 | order | new_order | 2016-06-30 18:31:19 | 2016-06-30 18:35:05 | |||
48 | 2045 | order | new_order | 2016-06-30 18:31:19 | 2016-06-30 18:35:05 | |||
47 | 2045 | order | new_order | 2016-06-30 18:31:18 | 2016-06-30 18:35:0 |
I don't know what's happening here.
I see 3 mails made (47, 48, 49) as suspected.
I see 3 mails send, but each mail has one adressee extra.
Please can somebody help me?
Bump.
Posts were caught in spamfilter and not published until yesterday.
Hi, I'm also encountering this issue
anyone has solution?
thanks