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Order confirmation send 3 times

Order confirmation send 3 times

Our order confirmation is set to be send to two seperate e-mailaddress next to the customers.

1x mail to customer

1x copy to address1 (shop address)

1x copy to address2 (printer address to have the order printed automatically).


The people in the store (yep, a brick store) are complaining that the prints are being printed 3 times.


In my own e-mail I get 2 emails.

1x mail to customer AND address1 AND address2

1x mail to address1 AND address2

About this I've created another topic ( but got no replies and I can't reply to or edit that topic.


I checked the fora and found something about id's.


In the database I found the following:


Recipient IdMessage IDRecipient EmailRecipient NameEmail Type
18147address2Printer 0




Message IdEntity IDEntity TypeEvent TypeMessage Body HashMessage BodyMessage ParametersCreation TimeFinish Time
492045ordernew_order   2016-06-30 18:31:192016-06-30 18:35:05
482045ordernew_order   2016-06-30 18:31:192016-06-30 18:35:05
472045ordernew_order   2016-06-30 18:31:182016-06-30 18:35:0


I don't know what's happening here.

I see 3 mails made (47, 48, 49) as suspected.

I see 3 mails send, but each mail has one adressee extra.


Please can somebody help me?


Re: Order confirmation send 3 times


Posts were caught in spamfilter and not published until yesterday.

Re: Order confirmation send 3 times

Hi, I'm also encountering this issue Smiley Sad

anyone has solution?