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Payment Error

Payment Error

Hi all!


So recently our customers have had problem during the checkout process. When trying to submit/complete an order the message: "There was an error processing your order. Please contact us or try again later".


Sometimes payment seem to go through and gets registered with PayPal, but isn't showing up inside of Magento.


This is the error message we get often in the backend: "Reason
Warning: is_dir(): open_basedir restriction in effect. File(/var/www/vhosts/report) is not within the allowed path(s): (/var/www/vhosts/ in /var/www/vhosts/ on line 707"


Anyone know a fix or what might be causing this issue?