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Payment transaction failed. Reason Customer email is required

Payment transaction failed. Reason Customer email is required

Our store has been getting this error messages on the onepage checkout since we upgraded to 1.9.2.2. We use IWD's One Page Checkout extension (version 4.2.2). We can't seem to duplicate this error. It only happens to 2 out of 10 orders. Also, we require our customers to login or signup before they can checkout. Any help is greatly appreciated.

 

Payment transaction failed.

Reason
Customer email is required

Checkout Type
onepage

Customer:
<>

2 REPLIES

Re: Payment transaction failed. Reason Customer email is required

Hi,

 

Did you get a solution to this as we are having the same problems Smiley Sad

 

Cheers

Shane

Re: Payment transaction failed. Reason Customer email is required

Unfortunately, IWD couldn't duplicate the error. We ended up using a different one page checkout extension.