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Problems with my Magento 2 website...

Problems with my Magento 2 website...

I have a problem with my website...when I go to view a certain product I get an error message that says "Whoops, our bad" and also when I go into the backend to view an order I get an error message that says "Exception occurred during order load" 

 

Can anyone help me with that?

1 REPLY

Re: Problems with my Magento 2 website...

Hi @pmenard,

 

The first problem maybe can be a problem of url rewrites.

I'll recommend you to reindex using the shell class located on:

 

/path/to/your/magento/shell/indexer.php

Then run:

 

php indexer.php reindexall

 The second problem will need to activate the Magento's logs.

 

Área de trabajo 1_003.pngEnable Magento's logs

 

 

So then take a look to those logs (and also the webserver error log).

The idea is to find a clue to attack the issue.

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