I am new Magento user. I am trying to add related products on our website but they do not seem to show on the front end? Can anyone help/advice?
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Are the product that you are adding to the related product section visible on their own, i.e. you can go to their own product page if you take the product URL key and apply it to the end of your store URL. If a product doesn't have the right visibility, it won't be included in the related products section, e.g. visibility is set to not visible individually. This would be the case if you try assigning simple product variants rather than the parent configurable/bundle/grouped product.
Thank you for the advice. I have tried but still related product is not visible on the front end. It is showing the product that i added in related product on back end in 'recently viewed' instead. It looks like this feature (related products visibility on front end) is disabled in our settings or rule settings.
Could you please help me how to enable this feature?
So no related products show, ever? One way of testing this is associated large swathes of products to see if you can get anything to show.
If nothing shows, then it could be that you're using a theme which doesn't display related products. To test this, I'd temporarily enable a default theme in Magento and see if something shows.