I'm working on a 184.108.40.206 Community Edition store that was recently upgraded from 220.127.116.11. The skin was modified from the 18.104.22.168 skin due to time and budget constraints, and I cannot be sure if that is even the source of the issue. There is really nothing special about this magento install, except for the fact that it uses the Secure Submit payment module by Heartland Payment Systems - I'm guessing the latest version is 1.2.6. The skin would be the only 'wild card' I could think ok.
Anyway, you can take yourself through the entire order process on our site (onepage), get to step 5, enter the credit card number, and you move to step 6, where it the 'Submit Order' button. You click, and it changes for a moment says 'processing' and such, and then just goes back to it's original state as if nothing had been clicked at all.
Now, my tech and I did some checking, and from what I see - The Secure Submit module technically isn't compatible with 22.214.171.124, it's compatible with 1.9.2 however - as it says. Maybe that's a technicality, but it's a possibility all the same on why this isn't working.
We also ran through the possibility that this wasn't working because the site was running PHP 5.6, which is newer - and looking around - 5.5 seemed to have better compatibility.
So here we are now, trying to figure out why Secure Submit won't work. We can process credit cards through paypal, but people are confused by their new system and don't want to use it (haha). I've tested orders with Paypal and they gone through 100%.
Is there something I'm missing here?
Hi @CinnamonSecrets, did you try using the Secure Submit Payment Module with the default 126.96.36.199 theme? That should let you know if the conflict is coming from the extension or the theme.
Well, I'm not exactly sure how to do that - But it does sound like a viable option.
I do however, have experience in some other areas of IT... Magento is something I just started
So my thought. My developer helper had installed the Secure Submit extension manually back when we were still 188.8.131.52 so that the site could still process orders for the time being.
My belief would be if I were to uninstall this manual copy and again try to install it on our new 184.108.40.206 Extension Manager, maybe it would work?
Because right now, I don't see Secure Submit anywhere in the listing of extensions of Magento Connect Manager.
Can someone help me understand how to do this?
I do have SSH experience, and I have access to both SFTP and SSH to remove whatever was installed when the connect manager was initially installed.
Well, I'm just going to try and find someone to take care of it. So close yet so far. Have a great evening!
Hi @CinnamonSecrets, if you have a dev environment of your store you can just switch it to use the default theme instead. Under System > Configuration > General > Design you'll see where you can set this. (Don't do this on prod or your customers will see the default theme.)
Alternatively, you can setup a clean install of 220.127.116.11 with sample data and then install Secure Submit Payment extension there to test it.