cancel
Showing results for 
Search instead for 
Did you mean: 

Server error 500

Server error 500

Hello, can some one help me fix this server error 500,

 

it only seems to be displaying when I go to system > configuration

 

google chrome displays:

 

The website encountered an error while retrieving https://www.alteregofitness.co.uk/index.php/AEADMINPORTAL/system_config/index/key/050e13493fc7d93472.... It may be down for maintenance or configured incorrectly.

 

logs display:

 

[Thu Mar 03 09:08:19 2016] [error] [client 104.238.118.70] client denied by server configuration: /home/dannyshaw88/public_html/app/etc/local.xml
[Thu Mar 03 09:02:24 2016] [error] [client 104.238.118.70] client denied by server configuration: /home/dannyshaw88/public_html/app/etc/local.xml
[Thu Mar 03 09:02:12 2016] [error] [client 104.238.118.70] client denied by server configuration: /home/dannyshaw88/public_html/app/etc/local.xml
[Thu Mar 03 09:02:05 2016] [error] [client 104.238.118.70] client denied by server configuration: /home/dannyshaw88/public_html/app/etc/local.xml
[Thu Mar 03 08:39:03 2016] [error] [client 104.238.118.70] client denied by server configuration: /home/dannyshaw88/public_html/app/etc/local.xml
[Thu Mar 03 08:29:09 2016] [error] [client 104.238.118.70] client denied by server configuration: /home/dannyshaw88/public_html/app/etc/local.xml
[Thu Mar 03 02:28:00 2016] [error] [client 92.63.87.8] File does not exist: /home/dannyshaw88/public_html/skin/adminhtml/default/default/images/index.php
[Thu Mar 03 02:27:59 2016] [error] [client 92.63.87.8] File does not exist: /home/dannyshaw88/public_html/skin/adminhtml/default/default/images/index.php
[Thu Mar 03 02:27:58 2016] [error] [client 92.63.87.8] File does not exist: /home/dannyshaw88/public_html/js/scriptaculous/jscript.php

6 REPLIES

Re: Server error 500

Hi AlertEgoFitness (btw nice site),

 

That logs don't say anything about the issue, maybe you have something else or a code error that explode before system can log something.

If the issue it's only on system config. I think you have something wrong on system.xml under some custom module. Ask you developers to debug the issue.

 

Let me know if I can help you with something else.

 

Best,

ALe. 

 

 

Re: Server error 500

This is actually worth some concern. Somebody is trying to execute php files from script and image folders:

[Thu Mar 03 02:28:00 2016] [error] [client 92.63.87.8] File does not exist: /home/dannyshaw88/public_html/skin/adminhtml/default/default/images/index.php
[Thu Mar 03 02:27:59 2016] [error] [client 92.63.87.8] File does not exist: /home/dannyshaw88/public_html/skin/adminhtml/default/default/images/index.php
[Thu Mar 03 02:27:58 2016] [error] [client 92.63.87.8] File does not exist: /home/dannyshaw88/public_html/js/scriptaculous/jscript.php
Tanel Raja

Re: Server error 500

I see... how do i fix both issues?

Re: Server error 500

Is needed debug the code to see why is explode when you trying to access to Config > System. I told you need to ask your developer team to debug and double check where is the issue.
About the other big problem of index.php under skin (thanks Pronto to advise), I'm not an expert to finally fix that but you can start removing that for sure.

Best,
ALe.

Re: Server error 500

in var/logs I see three files, in the system file this is found at the bottom

 

Onestepcheckout_Helper_Data.php' for inclusion (include_path='/home/dannyshaw88/public_html/includes/src:.:/usr/local/lib/php') in /home/dannyshaw88/public_html/includes/src/Varien_Autoload.php on line 94
2016-03-09T16:45:41+00:00 ERR (3): Warning: include(/home/dannyshaw88/public_html/includes/src/Magestore_Onestepcheckout_Helper_Data.php): failed to open stream: No such file or directory in /home/dannyshaw88/public_html/includes/src/Varien_Autoload.php on line 94
2016-03-09T16:45:41+00:00 ERR (3): Warning: include(): Failed opening '/home/dannyshaw88/public_html/includes/src/Magestore_Onestepcheckout_Helper_Data.php' for inclusion (include_path='/home/dannyshaw88/public_html/includes/src:.:/usr/local/lib/php') in /home/dannyshaw88/public_html/includes/src/Varien_Autoload.php on line 94
2016-03-09T16:45:45+00:00 ERR (3): Warning: include(/home/dannyshaw88/public_html/includes/src/Magestore_Onestepcheckout_Helper_Data.php): failed to open stream: No such file or directory in /home/dannyshaw88/public_html/includes/src/Varien_Autoload.php on line 94
2016-03-09T16:45:45+00:00 ERR (3): Warning: include(): Failed opening '/home/dannyshaw88/public_html/includes/src/Magestore_Onestepcheckout_Helper_Data.php' for inclusion (include_path='/home/dannyshaw88/public_html/includes/src:.:/usr/local/lib/php') in /home/dannyshaw88/public_html/includes/src/Varien_Autoload.php on line 94
2016-03-09T17:22:52+00:00 ERR (3): Warning: include(/home/dannyshaw88/public_html/includes/src/juicy_geoip_block_countrydefine.php): failed to open stream: No such file or directory in /home/dannyshaw88/public_html/includes/src/Varien_Autoload.php on line 94
2016-03-09T17:22:52+00:00 ERR (3): Warning: include(): Failed opening '/home/dannyshaw88/public_html/includes/src/juicy_geoip_block_countrydefine.php' for inclusion (include_path='/home/dannyshaw88/public_html/includes/src:.:/usr/local/lib/php') in /home/dannyshaw88/public_html/includes/src/Varien_Autoload.php on line 94
2016-03-09T17:29:55+00:00 ERR (3): Warning: include(/home/dannyshaw88/public_html/includes/src/juicy_geoip_block_countrydefine.php): failed to open stream: No such file or directory in /home/dannyshaw88/public_html/includes/src/Varien_Autoload.php on line 94
2016-03-09T17:29:55+00:00 ERR (3): Warning: include(): Failed opening '/home/dannyshaw88/public_html/includes/src/juicy_geoip_block_countrydefine.php' for inclusion (include_path='/home/dannyshaw88/public_html/includes/src:.:/usr/local/lib/php') in /home/dannyshaw88/public_html/includes/src/Varien_Autoload.php on line 94
2016-03-09T17:31:32+00:00 ERR (3): Warning: include(/home/dannyshaw88/public_html/includes/src/juicy_geoip_block_countrydefine.php): failed to open stream: No such file or directory in /home/dannyshaw88/public_html/includes/src/Varien_Autoload.php on line 94
2016-03-09T17:31:32+00:00 ERR (3): Warning: include(): Failed opening '/home/dannyshaw88/public_html/includes/src/juicy_geoip_block_countrydefine.php' for inclusion (include_path='/home/dannyshaw88/public_html/includes/src:.:/usr/local/lib/php') in /home/dannyshaw88/public_html/includes/src/Varien_Autoload.php on line 94

Re: Server error 500

Apparently you forgot to turn off compiler white updating / adding OneStepCheckout. Please turn off compiler (System > Tools > Compilation) and see what happens.

Tanel Raja