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Shopping cart empty when checking out

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Shopping cart empty when checking out

Hi,

 

Issue1: When adding items to cart, site shows empty cart when checking out.

Issue2: Customers are logged out of the site too.

 

This usually happens to repeat visitors.

 

What we've tried so far:

1. Delete Browser Cookies -

    Result: this works sometimes but explaining this to customers on a daily basis hurts the business not to mention it's a bit difficult for them to navigate with the browser's settings.

 

2. Changed Magento 1 Cookie Domain to:  .(dot)<ourdomain>.com

   Result: Couldn't login of the Admin and Front-end

 

3. Checked hosting's file quota limit

    Result: Far from being full.

 

4. Changed Magento 1 Cookie from 3600 to 86400

    Result: Didn't work.

 

5.  Contacted my hosting support

     Result: Couldn't help

 

6. Planning to change the values from Software > PHP.INI (please check image attached for default values)

issue1.png

 

 

No extensions or codes where changed this year.

 

Thanks for the help.

 

Best,

Edomino