Tax Added, Paypal Rounding Issue Fixed = Error processing order from Magento

[misty_kunze]

Hi all!

Like a lot of people, I have had the tax rounding issue with Paypal.

So, the PayPal payments were working

I then added in TAX in Magento and then it would not load the paypal site.

Which I found the error was a rounding issue.

As recommended to fix this I then made the “transfer cart line item "false”".

I can now access the paypal site when checking out, but when paypal directs me back to Magento I am getting this error:

“There was an error processing your order. Please contact us or try again later.”

Any ideas??

[Damian Culotta]

Hi @misty_kunze,

Which version of Magento are you using?

[misty_kunze]

Hi Damien,

1.9 - cheers

[Damian Culotta]

Hi @misty_kunze,

Is that final error getting some message into Magento's logs?

[misty_kunze]

Hi, Thanks for your response. I am more of a beginner with Magento, so not 100% sure. I did ask our developers (who have been no help here) how to access the error reports as I couldn't find how to access them and they said to go to these links, even though I am signed into the backend when I pop these into my browser it says it is not valid. Not sure if you are able to provide advice on how to find these error logs? 

I have read that the error we are receiving is pretty general and that we need to see what this report says, which I assume may be your thoughts also.

I really appreciate any assistance as I am out of ideas! 

Cheers

Misty

Error Log File Path

System Logs
public_html/var/log/system.log

Exception Logs
public_html/var/log/exception.log

Error Logs
public_html/var/report

[Damian Culotta]

Hi @misty_kunze,

Well, those paths you've shared could be the correct ones but you need to open the files and search for some error description that can help us to understand the issue.

[misty_kunze]

Hi @Damian Culotta

Thanks for this, sorry but I cant figure out how to: "you need to open the files and search for some error description that can help us to understand the issue."

How do I get to the files?

I have tried logging into magento and then pasting the file paths into my URL but that doesn't work. I can't see in the backend of Magento where to go to view these reports..

Cheers,

Misty

[Damian Culotta]

Hi @misty_kunze,

You need to connect to your server (by ssh or using a panel). It will depend on youor hosting provider.