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UPS Shipping Quotes wrong

UPS Shipping Quotes wrong




Magento CE

We have an UPS account with negotiated shipping rates.
For some reason the shipping rates in the Shipping Quotes are way off !!


I have contacted UPS Technical Support. They can't help me further and said the problem is with Magento.


Example of the problem:


A customer orders a product. 200 grams and wants to ship it to Spain. (We are located in the Netherlands)
The customer get's a shipping quote. Cost: € 108,- (ONE HUNDRED AND EIGHT !!!! )
The customers leaves our store because the shipping rate is way to high !

Our negotiated rate for the same product is actually € 21,- (which is a bit high, but reasonable)



Is there anyone who has the same problem, or knows how to fix this asap ?