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URGENT Orders not captured after payment on Sage

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URGENT Orders not captured after payment on Sage

Hello everyone.

 

I am using Sage as the payment method (Shouldn't matter anyway)

Sometimes my magento installation (1.9.1.0)  will take the payment but will not create a new order.

So basically, the new customer is created, but no order is assigned! So I will need to login my Payment provider to check for orders.

 

1) What is this happening? Server issue? If so, what can it be?

2)How can I capture manually after such an event? I need the buyer to see method of payment "Sage" on the invoice, however, when I add the order manually, the only way I can do it, is by selecting Pay Over Phone or Bank Transfer.

 

I really thank you for any suggestions! Appreciate it! (A LOT!) 

 

Thank you