I am using Sage as the payment method (Shouldn't matter anyway)
Sometimes my magento installation (220.127.116.11) will take the payment but will not create a new order.
So basically, the new customer is created, but no order is assigned! So I will need to login my Payment provider to check for orders.
1) What is this happening? Server issue? If so, what can it be?
2)How can I capture manually after such an event? I need the buyer to see method of payment "Sage" on the invoice, however, when I add the order manually, the only way I can do it, is by selecting Pay Over Phone or Bank Transfer.
I really thank you for any suggestions! Appreciate it! (A LOT!)