cancel
Showing results for 
Search instead for 
Did you mean: 

Urgent support required, kindly help me

Urgent support required, kindly help me

our website was perfectly working until last week

 

www.zat-world.com

 

 

I don't know what happened, now it's showing some firewall related error.

 

I tried to disable that like no 49 with putting # at the beginning of line, and then showing a totally different....like after that it's redirecting to downloaded folder.

 

kindly tell me any solution?

 

it's urgent and matter of my job

 

Note: I am not programmer, just a IT technical person 

Tags (1)
3 REPLIES

Re: Urgent support required, kindly help me

Hi,

 

Looks like you are using MageFirewall extension.

Try this suggestion:

https://community.magento.com/t5/Technical-Issues/MageFirewall-Security/td-p/26667

 

Not sure why this is not working however you should be able to fix it by including a single line with the correct full path to your Magento installation like so:

require_once '/path/to/magento/lib/firewall/firewall.php';

 

or disable the extension in your store to see if it will fix the issue.

here is how to disable extension without access to admin:

http://stackoverflow.com/questions/9304753/disable-magento-extension-from-database

 

hope it helps.

 

Anton Pachkine @ magento2.hosting : Magento Managed Package. Get your e-commerce health checkup at http://ecommerce.fitness

Re: Urgent support required, kindly help me

I tried but something more wrong... Smiley Sad

 

 

spouse if the site is corrupt and there are too many files has been deleted (by any reason which I don't know) what is the solution.

 

 

Can I upload all data/ files again and overwrite.............???????

 

and in a case of this which configured / settings related files I need to keep or need avoid to be overwritten ?

 

kindly help me

Re: Urgent support required, kindly help me

Try to restore all the files from a backup done on the day site was working. looks like somebody removed a bunch of files there.  maybe you got hacked? change ftp/ssh and hosting control panel passwords just in case.

and make sure you have all the security patches installed in your store.

 

Anton Pachkine @ magento2.hosting : Magento Managed Package. Get your e-commerce health checkup at http://ecommerce.fitness