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Valid Email Address Error

Valid Email Address Error

I have a serious issue where customers are not allowed to check out because its not liking their email address. I used to get 1-2 reports a month about it, and I figured user error, like they typo'd .com or used a ,com (comma) or an invalid symbol in their email address.

 

I am now getting at least 1 report a week about it - it's getting worse. I finally got a customer to screenshot it for me (see attached) and it is very obvious they are using a valid email address.

 

I am using CE 1.9.2.3

 

Thank you.

bad-email3.jpg

1 REPLY

Re: Valid Email Address Error

I am still continuing to get reports of this error. Anyone have any ideas how to fix it?