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Website Issue

Website Issue

We have come across a problem with our site overnight where the layout of the site has changed, the store no longer works, we can no longer access our admin panel and we are receiving the following error message at the bottom of the screen.

 

Fatal error: spl_autoload() [<a href='function.spl-autoload'>function.spl-autoload</a>]: Class Zend_Log_Exception could not be loaded in /homepages/34/d502468010/htdocs/lib/Zend/Log/Writer/Stream.php on line 135

 

We have contacted our hosts and they said it would be down to a lack of storage on the database so we have cleared space and nothing has changed. We have also completed back-ups but we have not had any success.

 

If anyone could assist that would be great.

 

Thanks

2 REPLIES

Re: Website Issue

Hi,

Make sure you have enough space on the server now and repair your database - you could have some crashed tables there.
After this, you may also need to run content regeneration in Magento via SSH.
If nothing helps, try to move everything out of your account (keep it just in case backup is corrupted) and restore db and files from the last backup into clean space.
Hope this helps.
Anton Pachkine @ magento2.hosting : Magento Managed Package. Get your e-commerce health checkup at http://ecommerce.fitness

Re: Website Issue

1. Check space on drive/partition you're using for var/ directory storage

2. Try to clear the cache by deleting var/cache directory (and var/full_page_cache for Magento Enterprise). 

3. The last resort would be clearing var/session directory content, although it's not the best practice since your customer will lose cart details (if they are logged in).

 

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If this response solved your problem, click accept as solution to help others solve this issue