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Why the state of the order in magento is still "Pending payment " ?

Why the state of the order in magento is still "Pending payment " ?

our payment account has received the paypal payment from customer. But the state of the order is still "pending payment" which replaced the state "processing" the customer can not see the order payment informationin his admin account. In fact, we have got the payment. What should i do?

2 REPLIES

Re: Why the state of the order in magento is still "Pending payment " ?

Create and issue an invoice. Sales > Orders > Select the Order > Invoice > Invoice (top right conner) > Submit Invoice

Melbourne | Australia - priyan.d@webdesignace.com.au
My Magento 1x Shop

Re: Why the state of the order in magento is still "Pending payment " ?

Sending the invoice did make the download available. Is there a way to shut this feature off so that products are just available after purchase?

 

Thank You in advance for your help and support.