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mail chimp cadence labs popup not working

mail chimp cadence labs popup not working

dear fellow magento friends

 

could you please give me some help

last night i installed cadence labs mailchimp popup

followed all the instructions perfectly on this page

 

https://www.cadence-labs.com/2015/03/free-magento-mail-chimp-popup-extension/

 

but the install is not working at all

 

so i contacted cadance labs for support and they said they do not give out support as the product is free but they would help me for $100 an hour with a one hour minimum charge.

 

i would of prefered if they charged me for the product and gave me support as it would not cost $100 +

 

seems a little unfair , developers deserve to get paid afterall but not in a deceptive way.

 

does anyone know what i should check to find a solution ?

 

kind regards

 

jules

 

 

1 REPLY

Re: mail chimp cadence labs popup not working

in order to resolve this problem , i found it was related to a default mod security rule

 

1.you need access to WHM

2.goto mod security rules tab

3.you should see the actual rule pop up multipule times in the list

5.click on the rule , i clicked on newest rule in the list

6.then untick the enable rule button

7.hit the save button

 

job done