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the order confirmation email is not sent to customer or merchant

the order confirmation email is not sent to customer or merchant

Hi
I have been round the block trying to understand why order confirmations aren't being sent to either the customer or the merchant (me). automatically.
I have read many threads but I am just getting more confused.
Please could someone help me from the start, what should I be checking first, perhaps someone can help me step by step.  I would much appreciate it.

6 REPLIES

Re: the order confirmation email is not sent to customer or merchant

Hello ulefos,

 

First of all, you sure that your server can send email, try a simple test with sending email first. You can google.

Second, you should sure that Order confirmation is enabled: System > Configuration > SALES > Sales Emails > Order. Go to Sales > Orders > open an order > click Send Email, check ok or not.

 

Note: There is a good extension for local sending email you should know: http://magento.stackexchange.com/questions/11438/how-to-setup-external-smtp-emailing-on-a-local-mage...

 

Problem solved? Click Accept as Solution!

Re: the order confirmation email is not sent to customer or merchant

Hello and thank you for your reply.
I checked out your link and my site is live.
Order confirmation is enabled
Went to order view and sent an email which said it was sent, but not received.


I have tried a test email (hummingbirduk.com) and the test was successful, and it was in my inbox on server. This is what hummingbirduk says
If it is, then it’s indicative that the error lies with your Magento installation or its configuration, and not with your server configuration

Any other ideas.

Re: the order confirmation email is not sent to customer or merchant

I just had an order through had to manually send invoice email, which came through fine but I want it sent as soon as the order is created, or am I missing something.

Re: the order confirmation email is not sent to customer or merchant

more weird goings on

customer placed an order - Placed on 10 November 2015 15:41:04 GMT viewed inside magento admin, same order came through at 18.10 but 7 emails all the same.

also at the same time new order 10 Nov 2015 17:45:29 came through at 18.10 but had 2 emails the same.

I'm glad Im getting them, but so many would this be a cron issue?

Re: the order confirmation email is not sent to customer or merchant

please help

Re: the order confirmation email is not sent to customer or merchant

Hello

 

If your issue is related to Cron job, please install this extension: http://www.magentocommerce.com/magento-connect/aoe-scheduler.html

 

Read more here: 

http://jakesharp.co/magento/magento-emails-not-sent/

http://www.brihaspatitech.com/blog/troubleshooting-emails-sending-issues-magento/

 

Problem solved? Click Accept as Solution!